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F.A.Q

questions

Materials and care

Materials

The silk twill on which our items are printed is produced in France. It weighs 67 grams per square meter. The cotton voile weighs 40/45 grams per square meter.

Finish

The rolled hems of the silk scarves are entirely hand-made, those of the cotton voile are machine-made flat hems. Hand rolled, French style, that is to say that the rolled hem is in relief on the front of the scarf

Care

Our items can be gently hand-washed with a mild detergent at 30 ° C and preferably dried flat. Iron with a steam iron adjusted to the corresponding material. They can also be entrusted to the dry-cleaners. Do not machine wash.

questions

about orders

What are the forms of payment accepted?

We accept the following payment methods: Visa.

I can't pay.

Please check your card number, the type of card used, the expiration date, as well as the visual cryptogram on the back of the card. If the problem persists, try from another browser (Chrome, Firefox, Safari…).

Can I cancel or modify an order?

Our goal being to deliver to you as quickly as possible, orders are handled soon after your order is received. Cancellation of your order will no longer be possible once payment has been made. However, the address you indicated during payment can be modified if the package has not yet been shipped

Where is my order?

Information relating to your order is available with the Colissimo order tracking number that you received by email. If necessary, contact us by email at contact@agnes-hardi.com.

questions

Delivery

Where can my order be delivered?

We ship worldwide. The shipment of your items is made within 48 hours of receipt of your order, on working days.

What to do in the event of a delivery problem?

If your order has not arrived and the estimated delivery date has passed, our customer service is available to help you by email at contact@agnes-hardi.com

  • However, first check: That your details are correctly written on your order form.
  • If you have received a delivery notification. Your order may have been dropped off at a post office near you.
  • With your neighbors or your apartment concierge. If you still do not have your package after these checks, please contact us.

Please note that delivery may be subject to postal delays or other events beyond our control.

questions

Returns

How to return a product?

If the item you have purchased does not suit you, you have the option of returning it to us at your expense within 14 days from the date of receipt of your order. You can make your return request by email to contact@agnes-hardi.com by giving your Surname, First name and order number. Only one return request is accepted per order. Once your return request has been validated, no changes can be made. All items must be returned complete
and intact, unused, carefully packed in the original box and shipping package, and accompanied by the duly-completed return slip showing the order number. Any item returned soiled and / or damaged or clearly worn by the customer will not be refunded.

I have not received the correct items or my items are defective.

If, despite all our precautions and quality controls, an item we delivered to you is defective, we invite you to complete the return slip and contact customer service by email at contact@agnes-hardi.com in order to obtain the free postage. The item must be returned to us complete and intact, unused, carefully packaged in the original box and the shipping package. If possible, it will be replaced by the product that meets your expectations or refunded upon receipt if replacement is impossible.

What are the refund terms?

Refund requests will be processed within 15 working days of receipt. Please note that when requesting a withdrawal, the delivery costs will be at your expense.

Do I have to return the items in the original packaging?

If you no longer have the original shipping package, you can use another shipping
package, the shipping package must allow transport without damaging the item or the original box that protects it.

I forgot to slip the form into my return package.

You can return it by email to contact@agnes-hardi.com. Packages returned without the return form will be processed within 30 working days.

questions

newsletter

How do I unsubscribe from the newsletter?

You can unsubscribe from the newsletter by contacting us by email at contact@agnes-hardi.com or by clicking on the "unsubscribe" link at the bottom of the email

questions

Manufacturing

Where are the products made?

Everything is 100% created, manufactured, finished and packaged in France. We can claim the label 100% made in France.

questions

distribution

Where can I buy Agnès Hardi products?

Exclusively online on the agnès-hardi.com website.

I want to distribute your products?

Do you own a store and want to distribute our brand? You can make a request by email to contact@agnes-hardi.com

Designed and manufactured in France

Designed and manufactured in France.

French artisanal rolled hem

French artisanal rolled hem.

Free delivery worldwide

Free delivery worldwide.