These general terms of sale are signed between:
The company AGNÈS HARDI SAS, whose registered office is located at 6 rue du Lavoir, 89190 LAILLY, FRANCE, SAS with
share capital of €100 000, registered RCS SENS 879 578 987 n° de TVA FR 92879578987 contact:
hereafter referred to as the “Seller”
The private individual adult, who is not a shopkeeper, with the legal capacity to contract on his/her own or via a
person with parental responsibility, his/her guardian or trustee, and who wishes to make a purchase via the website
« www.agnes-hardi.com ».
Hereafter referred to as the “Customer”
Hereafter referred to together as the “Parties”
These General Terms of Sale (GTS) apply to any order placed via the http://www.reikojeans.com website (“the
Website”) by a Customer (“the Customer”).
These General Terms of Sale are made available on our website, before confirmation of all orders. Consequently, the
fact of placing an order implies the purchaser’s full and unreserved acceptance of these GTS.
The Customer of the https://www.agnes-hardi.com website specifically acknowledges, before placing any order, that
he/she has read and unreservedly accepted these general terms of sale.
The company AGNÈS HARDI SAS reserves the possibility of adapting or amending these general terms of sale at any
time. The general terms of sale applicable to an order are those published on the Website on the date of recording
The terms applicable to the order of an item by a customer are those in force on the date of the order.
Scope of application of the general terms of sale - Purpose
These general terms and conditions of sale exhaustively define all the rights and obligations between AGNÈS HARDI
SAS and the Customer wishing to purchase goods offered for sale on the www.agnes-hardi.com website. All the terms
and conditions of the sale between AGNÈS HARDI SAS and the Customer are governed by these general terms and
conditions. They govern all stages of the sale, from the placing of the order to the guarantee of the products
ordered, including payment, delivery and the Customer's right of withdrawal.
The www.agnes-hardi.com website enables customers to order a selection of AGNÈS HARDI SAS brand products immediately
online via the Internet for delivery anywhere in the world.
We inform you that, insofar as you order products online, your agreement to the content of these general terms and
conditions of sale does not require a handwritten signature.
AGNÈS HARDI SAS regularly adapts the text of the general terms and conditions of sale and asks its customers to read
the version in force on the day of the order.
To this end, the customer has the option of downloading, saving and reproducing the general terms and conditions.
In any case, the contract of sale of a good purchased on the site is composed of the general conditions of sale in
force at the time of the order and the order form.
The possibility of placing orders for products available on the Site (hereinafter the "Products") is reserved for
private individuals, i.e. persons who are not seeking to satisfy their professional needs.
The resale or distribution of AGNÈS HARDI SAS products purchased on the www.agnes-hardi.com website is strictly
These general terms and conditions of sale are exclusively applicable to items offered for sale bearing the brands
marketed by AGNÈS HARDI SAS and sold remotely via the Company's Website identified by the domain name
Item information and limitation of liability
In accordance with the provisions of the article L.111-1 of the code of the Consumption, the Customer can,
beforehand, take knowledge on the Site of the essential characteristics of the Articles which it wishes to order.
The information which appears on the Site is as precise as possible. The Company cannot be held responsible for
non-substantial errors which could affect the characteristics of the articles. The photographs and other
reproductions of the items are however only indicative and have no contractual value.
Colors - AGNÈS HARDI SAS, which is in charge of content administration, makes every effort to display as accurately
as possible the colors of the products shown on the Site. The colors you see depend on your computer screen,
however, there is no guarantee that the display of colors on your screen is accurate, reliable or error-free. The
colors and finishes are therefore indicative and are not binding or contractual. Variations may occur, in particular
due to technical limitations of color rendering on your computer equipment.
Consequently, AGNÈS HARDI SAS cannot be held responsible for any errors or inaccuracies in the photographs or
graphic representations of AGNÈS HARDI SAS products on the www.agnes-hardi.com website. If you have any questions
about the products, you can of course contact our Customer Service Department.
The offers presented on the Site are valid within the limits of available stocks. The Customer is informed of the
availability of the Product by the heading "add to basket" or by the heading "temporarily unavailable" or "out of
AGNÈS HARDI SAS shall not be held liable in the event of a product being out of stock or unavailable.
AGNÈS HARDI SAS reserves the right to change the items offered on the www.agnes-hardi.com website at any time and
Any item indicated as available may not actually be available (physical stock). In this case, AGNÈS HARDI SAS
undertakes to provide the Customer with all the information he or she needs concerning the availability of this item
and a possible delivery date.
Conditions of the order of the articles
4.1 Orders are placed directly on the Site.
When using this site, you declare that you are at least of legal age and have the legal capacity to enter into a
The Customer acknowledges that he/she is aware that the website www.agnes-hardi.com only accepts :
- orders placed by a customer non-trading natural person having quality of consumer, major, having the legal
capacity to contract by itself or through a person depositary of the parental authority, his tutor, or his curator;
- with a view to delivery to himself, or to any third party of his choice who is also a consumer.
The Customer is personally responsible for setting up the computer and telecommunication means allowing him/her to
access the Site. The Customer shall bear the cost of telecommunications when accessing the Internet and using the
The offers are valid as long as they are visible on the Site, subject to availability.
AGNÈS HARDI SAS informs you that for online purchases, we may offer additional discounts that are not valid for
items sold in stores. Similarly, promotions available in store may not be available on our website.
To validate an order, you must first identify yourself. To this end, you fill out, according to the information
provided to you online, a form made available to you where you provide the information necessary for your
identification and in particular your name, first name, telephone number, postal and e-mail addresses and billing
and delivery addresses.
You then definitively validate your order by clicking on the button "Validate the order" to show your commitment and
your acceptance of the general conditions of sale.
To place an order on the Site, the customer must be of legal age, have legal capacity and be the holder of a bank
card (Visa - MasterCard - Carte Bleue).
Orders will be accepted within the limits of available stocks. To this end, the customer is informed at the time of
ordering on the information page of the Site describing each of the articles of the availability of the article. If
the items ordered are not available, the Company will inform the Customer by e-mail as soon as possible and will
refund the invoiced price by bank transfer or will propose a change in the order of the items concerned.
4.2 AGNÈS HARDI SAS is entitled to refuse any order placed by a customer with whom there is a dispute over payment
of a previous order. If the Company finds that the order does not comply with these general terms and conditions of
sale, it will inform the Customer by telephone or e-mail within a maximum of six (6) days. If the client fails to
proceed with the correction of the erroneous elements or elements contrary to the present general terms of sale, the
Company reserves the right to cancel the order outright.
Confidentiality of personal data.
Our site is committed to protecting your personal data and privacy.
When you visit our site, we may ask you for information through forms or when you create your customer account. This
information is necessary to process your requests. This information is intended for AGNÈS HARDI SAS for the purposes
of recording and processing your orders and managing your customer account.
All data communicated to AGNÈS HARDI SAS is intended exclusively for our company.
You are reminded that when you place an order, the Company collects personal data. This data is required to process
the order and may be communicated in whole or in part to the Company's contractual partners involved strictly in the
execution of the order. The customer is informed that these same personal data are also collected by the
organization in charge of the analysis of the orders and the fight against the credit card fraud. The information
and data concerning our customers are necessary for the management of orders and commercial relations.
We are also likely to ask you, by e-mail, to justify your identity and your residence, (for example a receipt of
electricity, a fixed telephone bill), and possibly the scan copy of the partially masked front side of your bank
card (in no case you must communicate the cryptogram of safety), this in order to protect you from fraudulent
transactions. Through these receipts, we guarantee you better security, by ensuring that you are the owner of the
credit card used.
If the requested proofs are not produced or if the documents produced are not conclusive and do not allow AGNÈS
HARDI SAS to ensure the identity of the person placing the order, the reality of the direct debit, or the apparent
conditions of solvency, the company will be entitled to cancel the order.
In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and
object to all your personal data at any time by writing to our company at the following address
(firstname.lastname@example.org) or by sending a letter to the following address AGNÈS HARDI SAS, 6 rue du Lavoir, 89190
Depending on the choices you make when creating or consulting your account, you may receive offers from our company.
If you no longer wish to receive such offers, you may at any time make a request via your customer area or by
writing to us at the following address: email@example.com.
We inform you that this automated processing of information, including the management of email addresses of users,
has been declared to the CNIL under the number: DPO-81393.
Finalization of the order on the Site
AGNÈS HARDI SAS reserves the right to refuse an order in the event that the product is unavailable, that it is
impossible to debit the amount of the order from the Bank Account, or in the event that the price displayed on the
Site at the time of the order is marred by a material error.
Ordering on the Site is subject to strict compliance with the procedures embodied in a succession of different
screens indicating the steps that the customer must imperatively follow to validate the order.
The Customer accesses the Products offer from the home page by clicking on one of the tabs proposed.
The Customer selects the Products he/she wishes to order by clicking on the "Add to cart" icon. The Customer is then
automatically directed to the page summarizing the contents of the basket. The Customer can then either continue
shopping by clicking on the "Continue Shopping" icon or order by clicking on the "Checkout" icon and be directed to
the next step. The Customer can also display the contents of his basket at any time by clicking on "basket" at the
If you do not have an account: you will be asked to create your own password for future use of this account.
If you already have an account: you will be asked for your e-mail address and password in order to authenticate you.
The Customer must enter his identifiers communicated during the creation of his account. If this is the Customer's
first order, he/she must click on the "create your account" icon. After having filled in the requested information,
the Customer clicks on the "register" icon.
A confirmation email will then be sent to the Customer.
Your account allows you to :
- track your orders ;
- track your return requests;
- save billing and delivery information for a future order;
- manage your newsletter subscription;
- modify your personal information.
You can deactivate your account at any time by sending an email to Customer Service by clicking on the "customer
service" link. After deactivating your account, you are free to create a new account at any time.
Your customer account and password are personal and strictly confidential information that may not be used or
disclosed to third parties. You are responsible for the use that is made of your customer account by third parties,
in particular in case of carelessness or negligence on your part.
In the event of loss, theft or any fraudulent use of your password, you undertake to inform AGNÈS HARDI SAS
The Customer fills in the requested information concerning the billing address and the payment method.
In addition, the Customer enters the promotional code if he/she has one.
Then the Customer clicks on the "continue" icon.
The delivery address is automatically filled in by the site. The customer has the option to have the order delivered
to a different address by changing the information on the screen.
Please note that if the billing address and the delivery address are not identical, we reserve the right to contact
you for further information.
We will ship your order to the address provided by you as long as that shipping address is in compliance with the
shipping restrictions stated on our website.
The following page summarizes the Products in the Customer's shopping cart, a summary page will be displayed
automatically, including the picture of the item, its colors and references, the quantity chosen, its unit price and
the total price including all taxes of the order.
You must check the accuracy of your selection before confirming your order.
If an error is made in entering the data, the Customer may either cancel the order by returning to the previous
pages or by closing the current session of the Site, or modify the content of the order by entering the data again.
The Customer, having checked the box indicating that he/she accepts without reservation the terms of the present
sales conditions, can then confirm his/her order by clicking on the "validate order" icon.
Placing an order entails the customer's obligation to pay AGNÈS HARDI SAS.
You must check the completeness and compliance of the information you provide when ordering, particularly concerning
the delivery address.
You definitively validate your order by clicking on the "Validate order" button to express your commitment and
acceptance of the general terms of sale. From this moment, the order is recorded, and an order number is
communicated to you as well as a confirmation on the screen and/or by e-mail. The data recorded by our Site
constitutes proof of the nature, content and date of the order.
The customer fills in his bank details necessary for payment and confirms his order.
By validating the order form, you guarantee that you have the necessary authorizations to use the method of
payment method you have chosen.
From the moment the Customer has registered his order by clicking on the "confirm" icon, he is deemed to have
to have accepted without reservation the present conditions of sale, the prices and quantities of the Products ordered, the
The validation of the order is considered final and binding on the Parties only upon payment of the order price by
of the order by the Customer.
The following page confirms the order by indicating an order number. An e-mail, confirming
confirming the order and containing the same information will also be sent to the Customer.
The data recorded by AGNÈS HARDI SAS constitutes proof of the nature, content and date of the order.
order. This data is archived by AGNÈS HARDI SAS. The Customer can consult this data on the Site by
clicking on the "My account" icon on the home page and then on the "My orders" icon.
We cannot be held responsible for any input errors and the consequences thereof (e.g. delays or delays in delivery).
(for example, delays or delivery errors).
Proof of order
E-mails will be considered as proof between the parties as well as the automatic recording systems used on the
used on the Website, particularly as regards the nature and date of the order.
By express agreement, electronic communications are considered by both AGNÈS HARDI SAS and the Customer
as having a probative value equivalent to that of written documents.
Our computer records, kept under reasonable security conditions, will constitute proof of communications, orders and
communications, orders and payments made.
For any amount exceeding one hundred and twenty euros, in accordance with Article L.134-2 of the Consumer Code, we will
proceed, during the applicable legal deadlines, to an archiving of the purchase orders and the invoices on a reliable and durable
reliable and durable support, which can be legally produced as proof.
The customer has access to this document at any time, upon request to AGNÈS HARDI SAS
by enclosing proof of identity.
The prices of the products sold on the site www.agnes-hardi.com are indicated in euros, all taxes included, excluding
delivery costs. AGNÈS HARDI SAS will not refund the VAT applied to purchases made on the
Delivery costs are payable by the Customer, unless otherwise specified or under special conditions.
Any change in the legal rate of VAT applicable will be automatically reflected in the price of the items, as soon as it comes into force.
The price that applies is the one displayed at the time of the order. The sale prices of products may be modified by AGNÈS HARDI
by AGNÈS HARDI SAS at any time, but AGNÈS HARDI SAS undertakes to apply the prices in force at the time the order is
the order is recorded, subject to product availability on that date.
AGNÈS HARDI SAS reserves the right to modify, limit or terminate a special offer or discount at any time.
special offer or discount at any time.
The prices of items displayed on the www.agnes-hardi.com website may differ from those in the physical stores
in which AGNÈS HARDI SAS items are sold.
Notwithstanding the foregoing, if AGNÈS HARDI SAS discovers an error in the price of the products ordered,
AGNÈS HARDI SAS reserves the right to cancel the order and to invite the Customer to place a new order for the products at the
products at the correct price.
If AGNÈS HARDI SAS is unable to contact the Customer, it will treat the order as cancelled. In these circumstances,
if payment has already been made, the Customer will be reimbursed for the cancelled order by AGNÈS HARDI
The amount of transport costs relating to the delivery of the items will be automatically displayed on the Site when
of the shipping method chosen by the Customer and will be communicated to the Customer again when the order is
confirmation of the order by e-mail.
The confirmation of the price paid and the delivery costs charged to him in the form of an invoice in Euro currency,
is available to the customer on his personal account accessible from the Site.
Terms of payment
Payment is due in full upon placing the order.
All orders are payable in Euros.
The payment is made at the time of the order, by credit card.
The debit of your bank card or your credit card intervenes only at the time of the validation of your
The credit cards that are accepted are indicated on the site at the time of placing the order.
We do not accept cash, cheques or bank transfers.
The payment service provider is the only one authorized and responsible for the choice of the bank cards accepted as a method of
payment of a purchase on the site.
By providing his/her bank details, the Customer accepts in advance and unconditionally that AGNÈS HARDI SAS
may proceed with the secure transaction. The Customer therefore authorises his or her bank to debit his or her sight account with the records
or statements sent by AGNÈS HARDI SAS or by any company appointed by AGNÈS HARDI SAS, even in the absence of invoices signed by the Customer
the absence of invoices signed by the account holder.
For any payment by credit card on the www.agnes-hardi.com website, the electronic certificate issued by the
the electronic certificate issued by the telepayment manager will serve as proof of the amount and date of the transaction, in accordance with the provisions
of articles 1316 et seq. of the French Civil Code, as well as the electronic archiving means set up by AGNÈS HARDI.
AGNÈS HARDI SAS. In this respect, the dates and times of the server will be deemed authentic between the parties.
The invoice for the order will be sent in a subsequent e-mail confirming final acceptance of the order by
acceptance of the order by AGNÈS HARDI SAS. Invoices will be sent to the Customer in electronic format (PDF) and
must be kept by the Customer.
In the event that, for any reason whatsoever (opposition, refusal by the issuing center, etc.), the debit of the sums due by the Customer
by the Customer is impossible, the order will not be recorded by AGNÈS HARDI SAS.
The amount due by the Customer is the amount indicated on the order confirmation sent by e-mail to the Customer.
Unless the server is unavailable, payment will be made immediately on the Internet - by credit card
(MasterCard or Visa).
AGNÈS HARDI SAS reserves the right to refuse any order or delivery in the event of an existing dispute with the customer
with the customer, in particular in the event of: total or partial non-payment of a previous order by the customer
non-payment or partial payment of a previous order by the customer, in case of a payment dispute, refusal to authorize payment by credit card
of non-payment or partial payment, and non-availability of products, if the customer has engaged in a fraudulent
fraudulent activity, or for any other legitimate reason. AGNÈS HARDI SAS cannot be held liable in this respect under any
in any way be held liable in this respect.
We retain full ownership of the products on sale until full payment of all sums due for your order has been received.
due on the occasion of your order (including fees and taxes).
However, as of the reception of the goods, the risks are transferred to you. You must therefore
ensure the good conservation of these goods.
www.agnes-hardi.com has chosen MONETICO and its secure payment interface as its partner. During the payment your
information will be sent in an encrypted way to the MONETICO interface thanks to the SSL certification (Secure Socket Laye).
(Secure Socket Laye). www.agnes-hardi.com does not have your bank details at any time; the payment is
directly with our partner.
11.1 General Provisions :
During the ordering process, we will indicate the possible delivery times and shipping options for the products purchased and the
products and the country of delivery chosen.
This amount will be due by you in addition to the price of the products purchased.
The delivery is made to the address you indicated when placing the order.
When the ordered article is available in stock, the delivery of the articles can intervene only after complete
payment of the order, to the delivery address indicated by the customer. The parcels are sent
with the delivery note, to the delivery address indicated by the customer when ordering.
AGNÈS HARDI SAS reserves the right to split deliveries within reasonable limits,
so that you can obtain the products ordered as quickly as possible. Your credit or debit card will be debited in the same way.
will be split in the same way to correspond to the price of the products actually delivered.
Each separate delivery shall constitute a separate contract of sale. In the event of late delivery by the Company
AGNÈS HARDI SAS of part of an order or in the event of an error in respect of a separate order, no right to cancel another
to cancel another separate order will not be granted.
The customer is not entitled to ask AGNÈS HARDI SAS to deliver the items ordered in several
Except during periods of sales or promotions, all validated orders are shipped the next business day. In
unusual delay, you will be sent an e-mail. During sales or promotions, orders are shipped within a
orders are shipped within 2 to 12 days.
The times indicated are the estimated times announced by our transport service providers, in working days.
AGNÈS HARDI SAS reserves the right to refuse to deliver items ordered to "post office boxes" or poste restante
or poste restante, or to collective addresses such as offices, care or residential establishments, student residences
student residences. In any case, in such a case, the customer acknowledges that
AGNÈS HARDI SAS's obligation to deliver the order ends with the actual delivery to
address indicated by the Customer on his/her order form, even if the package is not received by the Customer but by a
by the customer but by a third party.
To improve the routing and the follow-up of your orders, you will have to inform your mobile phone number in your
in your account when you register on our Site.
A delivery deadline will be communicated to you before the validation of your order, taking into account the choice of the
carrier you have chosen. The applicable delivery times are those indicated during the validation of your order.
order. They begin to run from the time the order is shipped.
Delivery problems: Any defect or delay in delivery exceeding eight (8) working days must be reported to our
to our Customer Service as soon as possible. Any claim formulated beyond thirty (30) calendar days after the date of
after the date of validation of your order will not be taken into account.
AGNÈS HARDI SAS insures each item until it is delivered, at which point you are responsible for the items purchased.
responsibility for the items purchased. If you have designated a person other than yourself as the recipient (for a gift, for example), you are responsible for
gift, for example), you agree that the proof of signature by this other recipient (or a person present at his address)
address) constitutes proof of delivery and execution of the order by the Company AGNÈS HARDI SAS and the
AGNÈS HARDI SAS and the transfer of responsibility.
11.2 - Delivery conditions for shipments in Metropolitan France
Shipments for worldwide delivery are handled by the COLISSIMO service of LA POSTE.
11.3 General conditions of delivery and acceptance
The packages are handed over to the carriers who are responsible for their delivery. In case of
non-conformity at the time of the delivery (envelopes or cardboard bearing visible traces of opening and/or
deterioration), you must make reservations on the delivery note or refuse the goods.
In the event of non-compliance with these provisions, AGNÈS HARDI SAS.com cannot be held responsible. In
In this case, your order can neither be re-delivered nor reimbursed.
Packages leaving the AGNÈS HARDI SAS workshop are in perfect condition and must be delivered to you in this state. If
no reservations have been made, we will not be able to take into account any missing items, nor to respond positively to a request for
to respond positively to a request for compensation.
Despite all the care taken by AGNÈS HARDI SAS in preparing the packages, it is nevertheless possible that a product may be missing.
product is missing. Similarly, after the package has been transported, one of the products may prove to be defective. This is why
Therefore, upon receipt of the order, the customer must check the conformity of the products received. Any
anomaly concerning the delivery (missing or defective product, damaged package) must be notified, the same day of
notified on the day of receipt or at the latest on the first working day following receipt, to the
service of AGNÈS HARDI SAS, by notifying us at the following address: firstname.lastname@example.org or by
(addressed to AGNÈS HARDI SAS SAV: 6 rue du Lavoir, 89190 LAILLY). Any
formulated after this deadline will not be taken into consideration and AGNÈS HARDI SAS will be released from any liability.
any liability. In this respect, AGNÈS HARDI SAS reserves the right to ask the customer to return the defective product.
the defective product. If the above-mentioned conditions are met, AGNÈS HARDI SAS will then issue a credit note
a credit note, with a view to reimbursing the defective Product(s), or to resending the missing Product (subject to the validity of the claim).
(subject to the validity of the Buyer's request).
AGNÈS HARDI SAS declines all responsibility in the event of excessive delivery time due to the postal services or means of transport
postal services or means of transport, as well as in the event of loss of the products ordered or a strike.
11.5 Holidays during which our customer service and shipping department is closed - Force majeure :
- January 1 - New Year's Day
- Easter Monday
- May 1 - Labor Day
- May 8 - Victory in 1945
- Ascension Thursday
- Whit Monday
- July 14th - National Day
- August 15 - Assumption Day
- November 1st - All Saints' Day
- November 11 - Armistice Day 1918
- December 25 - Christmas Day
In the event of force majeure or exceptional events (natural disasters, epidemics, strikes, lockouts, etc.)
delaying or prohibiting the delivery of goods, AGNÈS HARDI SAS is released from any liability. In
In all cases, on-time delivery can only be made if you are up to date with your obligations towards
AGNÈS HARDI SAS.
Right of withdrawal
You have a right of withdrawal during a period of 14 clear days from the receipt of the
Articles. When this period expires on a Saturday, a Sunday or a holiday, it is extended until the first
next working day. You do not have to justify your withdrawal.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by
unambiguous statement (e.g. letter, fax or e-mail).
You may use the template of withdrawal form
by clicking on this link
, but it is not required.
In order for the withdrawal period to be observed, it is sufficient for you to send your communication regarding
the right of withdrawal before the expiration of the withdrawal period.
You can also fill out and submit the sample cancellation form or any other unambiguous statement
or any other unambiguous statement on our website. If you use this option, we will immediately send you an acknowledgement
of the withdrawal on a durable medium (e.g. by e-mail).
When exercising the right of withdrawal, you can return the purchased product(s) by
exchange or refund without having to pay any penalties.
The Customer acknowledges that proof of his or her withdrawal may be established by the computer records of the
AGNÈS HARDI SAS or its service provider. Once the right of withdrawal has been notified in accordance with the above
conditions above, the reimbursement to the Customer of all or part of his/her order is conditional upon the Customer physically returning
by the Customer to AGNÈS HARDI SAS of the items concerned in their order.
The Items must be returned to the following address AGNÈS HARDI SAS SAV: 6 rue du Lavoir, 89190 LAILLY
(France), as soon as possible and at the latest within 14 (fourteen) days following the communication of its
decision to withdraw.
Any failure of the Customer to return the items within the above-mentioned period shall render the Customer's withdrawal null and void.
the sale is then deemed to be complete, the price remaining the property of AGNÈS HARDI SAS and the product
remaining the property of the Customer.
You can download the
"Return Form" by following this link.
The "Return Form" should be attached to the returned items. The items are returned at the risk of the
Customer to the address indicated on the "Return Form".
Return shipping costs are the responsibility of the Customer unless it is proven that the original delivery was incorrect. The
The return costs are then borne by AGNÈS HARDI SAS.
Items must be returned complete, carefully packaged, in the original packaging, and accompanied by
all the documents, items and accessories that were in the original packaging, in particular the packaging
and the label.
The customer is free to choose the mode of sending of his product and to subscribe or not an insurance in case of loss,
of loss, theft or destruction of the package. AGNÈS HARDI SAS does not assume any of these expenses or the cost of transport and cannot be held responsible for
and cannot be held responsible for the non-receipt of the Customer's package. In general,
all costs and risks related to the return of the product are the responsibility of the sender.
In case of withdrawal from this contract, we will refund all payments received from you,
without undue delay and, in any case, no later than fourteen days from the day we are informed of your decision to withdraw from the contract.
of your decision to withdraw from this contract. We will proceed with the refund using the same means of payment
same means of payment as the one you used for the initial transaction, unless you expressly agree to a
In any case, this refund will not incur any costs for you.
Items returned in violation of these conditions will be refused and will remain at the disposal of
disposal of the Customer.
Compliance - Warranty
The customer must ensure upon receipt that the items delivered to him correspond to those of his order.
Exchange and refund in the event of non-conformity of the order: The Customer must inform AGNÈS HARDI SAS within a maximum of seven days
seven days by e-mail to email@example.com of any non-conformity in the order.
any non-conformity in the execution of the order concluded. After agreement by the Company, the customer must return
the items in question in their original packaging, in perfect condition, complete (label, accessories, instructions,
warranty...) and accompanied by a copy of the invoice, all sent to AGNÈS HARDI SAS, 6 rue du Lavoir, 89190 LAILLY
(France). It is the customer's responsibility to keep all proof of return, which means that the items must be returned by
returned by registered mail or by any other means giving a certain date to this sending. The company AGNÈS HARDI SAS
will exchange the defective item(s) for an identical item(s) to the one(s) ordered,
within the limits of available stocks, or product(s) of equivalent quality and price, within the limits of available stocks) or reimbursement
available stocks) or to the refunding according to the wish of the customer. In the absence of a possible exchange of the returned article(s)
returned, the reimbursement of the invoiced price of the non-conforming items returned will be made by re-crediting the bank card that was
credit card that was used to pay for the order, within 30 (thirty) days following receipt by the
days following receipt by AGNÈS HARDI SAS of the returned item.
The cost of returning the product ordered and delivered to the Customer will be borne by AGNÈS HARDI SAS if it is a
defective product or an error in the processing of the order.
We would like to draw your attention to the fact that the warranty does not cover normal wear and tear of a product and
the non-observance of the instructions of maintenance of the articles.
Scope of these Terms
If one or several stipulations of the present general conditions are held to be invalid or declared as such
law, a regulation or following a final decision of a competent court, the other stipulations will keep all their
the other stipulations will keep all their force and their range.
Disputes - Applicable law and jurisdiction
It is your responsibility to review and comply with all local and international laws, rules and regulations (including minimum age requirements) related to the use of our site.
rules and regulations (including minimum age requirements) related to the use of our site.
These Terms and Conditions are written in English and French. In the event that they are
translated into one or more other languages, only the French or English text will be deemed authentic in the event of a dispute.
Any dispute to which the order could give rise, concerning for example the execution, the interpretation, the validity
validity or its cancellation will be governed by French law (for the rules of form, as well as the rules of substance)
the provisions of the Vienna Convention of April 11, 1980 on the international sale of goods.
The present General Terms and Conditions of Sale are governed by and interpreted in accordance with French law
in accordance with the EC regulation 593/2008 of June 17, 2008. The present General Terms and Conditions of Sale do not prevent AGNÈS HARBOUR from
AGNÈS HARDI SAS from complying with a public policy provision existing in the regulations of the European Union country
European Union from which the Customer has ordered, provided that the Customer is also domiciled there. In case of dispute,
in accordance with the provisions of Regulation No. 44/2001 of 22 December 2000:
- You may refer the matter either to the court of the place where you are domiciled or to the French courts,
- AGNÈS HARDI SAS may bring the matter before the court in the place where you are domiciled.
We welcome your comments. If you wish, you can send us any remark or comment via
our web form. web.
Limitations of Liability
Taking into account in particular that access to the system is provided free of charge, except for the cost of the connection fee and the cost of the necessary equipment, which the Customer expressly acknowledges, the
connection and the cost of the equipment required for this, which the Customer expressly acknowledges, the liability of
AGNÈS HARDI SAS's liability towards the Customer is expressly subject to the following limitations and conditions
without which AGNÈS HARDI SAS would not have agreed to these conditions:
AGNÈS HARDI SAS provides its Customers with access to its website free of charge.
AGNÈS HARDI SAS does not guarantee the accuracy, level of updating or completeness of the information
on this Website, which may contain technical inaccuracies or errors. AGNÈS HARDI SAS
shall not be held liable in any way for updating this website or for ensuring the accuracy or completeness of the information provided.
of the accuracy and completeness of the information that may be posted on it. Consequently, the Customer must
ensure the accuracy and completeness of all information posted before making any decision
related to the services, products or other matters described on the site.
AGNÈS HARDI SAS is in no way bound by an obligation of result as to the accuracy of the information and
information and data on the Site.
AGNÈS HARDI SAS may make changes to the products and services offered on its site or to the prices applicable to these products and services at any time.
applicable to these products and services at any time and without notice. The information published on the
AGNÈS HARDI SAS website concerning products and services may be out of date, and AGNÈS HARDI SAS makes no commitment
SAS makes no commitment to update the information published on the Site concerning these products and
AGNÈS HARDI SAS DOES NOT GUARANTEE THAT THE SITE OR ITS CONTENT OR THE SERVICES AND FUNCTIONALITIES OFFERED ON THE SITE WILL BE FREE OF ERRORS.
THE SITE WILL BE FREE OF ERRORS OR ACCESSIBLE IN AN UNINTERRUPTED MANNER, THAT ANY DEFECTS WILL BE CORRECTED
OR THAT USE OF THE SITE WILL PRODUCE ANY SPECIFIC RESULTS. THE SITE AND ITS CONTENTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
AS IS" AND "AS AVAILABLE" BASIS. ALL INFORMATION PROVIDED ON THE SITE IS SUBJECT TO CHANGE
TO BE MODIFIED WITHOUT NOTICE. AGNÈS HARDI SAS CANNOT GUARANTEE THAT THE FILES AND DATA ON THE SITE
WILL BE FREE OF VIRUSES, CONTAMINATION OR MALICIOUS FEATURES. AGNÈS HARDI SAS CANNOT BE HELD TO ANY
BE BOUND BY ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF ACCURACY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
FOR A PARTICULAR PURPOSE. AGNÈS HARDI SAS SHALL NOT BE LIABLE FOR ANY ACT, OMISSION OR CONDUCT OF THIRD PARTIES
ACTS, OMISSIONS OR CONDUCT OF THIRD PARTIES IN CONNECTION WITH OR ASSOCIATED WITH THE CLIENT'S USE OF THE SITE AND/OR
SERVICES PROVIDED BY AGNÈS HARDI SAS. THE CLIENT ASSUMES FULL RESPONSIBILITY FOR THE USE OF THE SITE
USE OF THE SITE.
AGNÈS HARDI SAS only contracts, for all stages of access to the site, the ordering process, delivery or
delivery or subsequent services, only an obligation of means; it cannot be held liable for any inconvenience or damage
for any inconvenience or damage inherent in the use of the Internet network, including a break in service or
failure of the Customer's connection to the Site, an external intrusion or the presence of computer viruses, or
any event qualified as force majeure, in accordance with the law and jurisprudence. The Customer acknowledges that the
services provided by AGNÈS HARDI SAS via its Website may be temporarily interrupted, particularly for
in particular for maintenance or updating operations. It is therefore the Customer's responsibility to take precautions against
these interruptions. AGNÈS HARDI SAS reserves the right to interrupt the services provided via its website
provided via its website for the purposes of carrying out technical and maintenance operations without the Customer
the Customer may not invoke the existence of a prejudice and/or claim the payment of penalties and/or damages
and interests. The parties expressly agree that AGNÈS HARDI SAS may, if it sees fit
temporarily suspend the supply of services associated with its website without the Customer being able to
invoke the existence of a prejudice and/or claim the payment of penalties and/or damages,
in particular in the following cases (non limitative list):
force majeure or decision of the authorities ;
abnormal or fraudulent use of one or several Services by the Customer or by third parties
bugs and/or anomalies preventing the site from functioning;
use of the Service that constitutes a danger to the security or stability of all of AGNÈS HARNESSE's Services
Services of AGNÈS HARDI SAS;
misappropriation of all or part of the Identifiers and more generally of any information or data, whether sensitive, confidential or not
sensitive, confidential or otherwise;
fraudulent intrusion or maintenance of a third party in the system;
illicit extraction of data. UNDER NO CIRCUMSTANCES SHALL AGNÈS HARDI SAS BE HELD LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES
DIRECT, INDIRECT, INCIDENTAL OR SPECIAL DAMAGES RESULTING FROM THE USE OF THIS WEBSITE OR OTHER WEBSITES OR RESOURCES
LINKED TO, OR ACCESSIBLE FROM OR THROUGH THIS WEBSITE, OR FOR THE USE, DOWNLOADING OR ACCESSING OF
ACCESS TO MATERIALS, INFORMATION, PRODUCTS OR SERVICES, INCLUDING ANY FINANCIAL LOSS, LOSS OF PROGRAMS OR
PROGRAMS OR DATA ON YOUR INFORMATION SYSTEM OR OTHERWISE. THIS EXCLUSION AND WAIVER OF LIABILITY
APPLIES TO ALL CAUSES OF ACTION, WHETHER BASED ON CONTRACT, WARRANTY, TORT OR ANY OTHER LEGAL THEORY.
OR ANY OTHER LEGAL THEORY.
Annex 1: Provisions of the Consumer Code concerning the legal guarantee of conformity
The seller is obliged to deliver goods in conformity with the contract and is responsible for any defects in conformity existing at the time of delivery.
He shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions or the
The seller is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter has been put at his charge by the contract or has been carried out under his responsibility.
To be in conformity with the contract, the property must:
1° be fit for the purpose usually expected of similar goods and, where applicable :
- correspond to the description given by the seller and have the qualities that the seller has presented to the
the buyer in the form of a sample or model;
- have the qualities that a buyer may legitimately expect in view of the public statements made by the seller
seller, by the producer or by his representative, in particular in advertising or labelling;
2° Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use
sought by the buyer, brought to the attention of the seller and which the latter has accepted.
The action resulting from the lack of conformity is prescribed by two years as from the delivery of the good.
Annex 2: Provisions of the Civil Code concerning the warranty against hidden defects
The seller is bound by the warranty due to hidden defects of the thing sold which make it unfit for the use for which it was intended, or which
for which it was intended, or which diminish this use so much that the buyer would not have acquired it, or would have
would not have acquired it, or would have given only a lower price, if he had known about them.
The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.
the discovery of the defect.